Return and refund policy

Thank you for shopping at Orolatino. We value every customer and want to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we're here to help.

Return Window

You have 30 business days from the date of delivery to request a return. To be eligible for a return, your item must meet the following conditions:

• Item must be in original condition: unworn, unused, and undamaged
• Item must include all original tags and labels attached
• Item must be returned in its original packaging
• Receipt or proof of purchase is required

Return Method & Fees

How to Initiate a Return

To start a return, please follow these steps:

1. Contact us: Email us at info@allorolatino.com 
2. Provide your order number, item details, and reason for return
3. Wait for our confirmation and return shipping label (if applicable)
   

Return Address:

Orolatino Returns Center
4166 Buford Hwy NE
Atlanta, GA 30345, United States

Important: Items returned without prior return request approval will not be accepted.

Return Shipping Costs

• Unless the return is due to our error (e.g., wrong item received, defective or damaged item), customers are responsible for return shipping costs.
• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we will arrange for a prepaid return shipping label at no cost to you.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive an item that is:

• Defective
• Damaged
• Incorrect

Please contact us within 48 hours with clear photos and a description of the issue. We will work with you to resolve the problem as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Jewelry items such as earrings, studs, lip rings (for hygiene and safety reasons, these items are ineligible for return or exchange once unsealed or worn).
Items such as rings, necklaces, and bracelets that are custom-produced based on the measurements you provide.

If you have questions about a specific item, please contact us before purchasing.

Refund Process

Once we receive and inspect your returned item:

1. We will notify you of the status of your refund via email
2. If approved, the refund will be processed to your original payment method
3. Refunds are typically completed within 10 business days after approval
   

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@allorolatino.com.

Late or Missing Refunds

Before contacting us, please check:

• Your bank account
• Credit card statement
• Payment platform (PayPal, etc.)

If you have completed these steps and still haven't received your refund, please contact us at info@allorolatino.com.

Exchanges

The fastest way to exchange an item is:

1. Return the original item following the process above
2. Once the return is accepted, place a new order for the desired item separately

Order Cancellation

• You may cancel your order within 2 hours of placing it, free of charge.
• If the order has already been shipped, please follow the return process outlined above.
• Please verify that your order is still within the free cancellation window before requesting a cancellation.

Contact Us

For any questions about this Return and Refund Policy, please contact us:

Orolatino
Email: info@allorolatino.com
Phone: +1 4049829138
Address: 4166 Buford Hwy NE, Atlanta, GA 30345, United States
Business Hours: Mon - Sun, 11:00 AM - 7:30 PM

Thank you for choosing Orolatino. Your satisfaction is our top priority.