Payment Policy

Overview

This Payment Policy outlines the terms and conditions governing payments for orders placed on the Orolatino website (www.allorolatino.com). By placing an order, you agree to the payment terms described herein. Please read this policy carefully before completing your purchase.

Accepted Payment Methods

We accept the following payment methods for all orders:

Credit/Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Digital Wallets

  • PayPal
  • Apple Pay (available on supported devices)
  • Google Pay (available on supported devices)

Other Payment Options

  • Afterpay (Buy Now, Pay Later - subject to eligibility)
  • Shop Pay (available for Shopify users)

Note: For security purposes, we may limit the payment methods available for certain orders or during high-risk transactions.

Currency

  • All prices on our website are displayed in US Dollars (USD).

Payment Processing

Order Payment

  • Payment is captured at the time you place your order.
  • You will receive an order confirmation email once your payment has been successfully processed.
  • If we are unable to process your payment, we will notify you via email and you will have the opportunity to provide an alternative payment method.

Security

  • We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information during transmission.
  • All payment transactions are processed through PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateways.
  • We do not store your complete credit card information on our servers. Payment details are tokenized and processed through secure third-party payment processors.

Verification

  • To protect against fraud, we may verify the information provided with your financial institution or request additional information to confirm your identity.
  • Orders may be subject to additional review before shipment. If additional verification is required, we will contact you via email or phone.

Pricing & Fees

Product Pricing

  • All prices are listed in USD and are subject to change without notice.
  • Prices do not include applicable taxes unless otherwise stated.
  • We reserve the right to correct pricing errors, even after an order has been placed. If a pricing error is identified, we will notify you and you will have the option to proceed with the corrected price or cancel your order for a full refund.

Promotional Discounts

  • Discount codes must be entered at checkout to be applied. Only one discount code can be used per order unless otherwise specified.
  • Discounts may not be applied to sale items, clearance items, or certain brand exclusions unless stated in the promotional terms.
  • If a discount code is invalid or has expired, please check the promotional terms or contact us for assistance.

Order Modifications & Cancellations

Modifications

  • You may modify your order (including payment method, shipping address, or items) within 2 hours of placing your order.
  • To request a modification, please contact us immediately at  info@allorolatino.com
  • After 2 hours, your order will enter our fulfillment process and modifications may not be possible.

Cancellations

  • Orders may be cancelled within 2 hours of placement, provided they have not yet shipped.
  • To cancel your order, please contact us immediately with your order number.
  • If your order has already shipped, you will need to follow our Return & Refund Policy to return the items for a refund.

Order Cancellation by Orolatino

  • We reserve the right to cancel orders in the following circumstances:

    • Payment cannot be verified
    • Billing or shipping information is invalid or fraudulent
    • Items are out of stock or discontinued
    • Pricing errors are identified
    • Unusual order patterns or suspected fraud

  • If we cancel your order, you will receive a full refund to your original payment method within 10 business days.

Refund Policy (Payment-Related)

Refund Timeline

  • Refunds will be processed within 10 business days after we receive and inspect your returned item(s).
  • The refund will be credited to your original payment method.

Refund to Original Payment Method

  • Credit/Debit Card: Refunds will be credited to the card used for the original transaction. If the card has been closed or expired, please contact your bank for assistance.
  • PayPal: Refunds will be credited to your PayPal account.
  • Afterpay: If you paid with Afterpay and are returning items, any payments already made will be refunded according to Afterpay's refund schedule. Please refer to Afterpay's refund policy for details.
  • Gift Cards: Refunds will be issued as store credit.

Partial Refunds

  • If you return only a portion of your order, the refund amount will be proportional to the items returned.
  • If a promotional discount was applied to your original order, the discount may be recalculated, and your refund amount may be adjusted accordingly.
  • If your remaining order total after a partial return no longer qualifies for a promotional offer (such as free shipping), the corresponding value may be deducted from your refund.

Non-Refundable Items

Payment Disputes & Chargebacks

  • If you have a concern about a charge on your account, please contact us directly before initiating a dispute with your bank or payment provider. We will work with you to resolve the issue.
  • For chargeback inquiries, please contact us at info@allorolatino.com with your order number and a description of the issue.
  • We reserve the right to dispute erroneous or fraudulent chargebacks and provide evidence to support our position.

Failed & Declined Payments

Declined Cards

  • If your credit or debit card is declined, please:

    1. Verify that the card information entered is correct
    2. Check if your card has sufficient funds or credit available
    3. Confirm that your card has not expired
    4. Ensure your bank has not blocked the transaction (contact your bank if necessary)
    5. Try an alternative payment method

  • If the issue persists, please contact your bank or try a different payment method.

Payment Failures

  • In the event of a payment failure, we will notify you via email with instructions on how to complete your payment.
  • You may have a limited time to update your payment information before your order is automatically cancelled.

Insufficient Funds

  • Orders cannot be processed without sufficient payment. Please ensure your payment method has adequate funds before completing your order.

Billing Information

  • Your billing address must match the address associated with your payment method.
  • We reserve the right to verify billing information before processing orders.
  • If your billing address does not match, we may contact you to verify the information or request an alternative payment method.

Currency Conversion

  • For international customers, if your bank or payment provider converts currencies, the exchange rate applied is determined by your financial institution.
  • Orolatino is not responsible for exchange rate fluctuations or fees charged by third-party payment processors or financial institutions.

Security & Fraud Prevention

Fraud Detection

  • We employ advanced fraud detection systems to identify and prevent unauthorized transactions.
  • Orders flagged as potentially fraudulent will be reviewed manually. You may be contacted to verify your order before it is processed.
  • We reserve the right to cancel any order that we believe to be fraudulent or in violation of our Terms of Service.

Unauthorized Transactions

  • If you believe your payment information has been compromised or an unauthorized transaction has been made, please contact us immediately at info@allorolatino.com.
  • For your protection, we recommend monitoring your account statements regularly and reporting any suspicious activity to your financial institution.

Password & Account Security

  • Keep your account login credentials secure and do not share them with others.
  • If you suspect unauthorized access to your account, change your password immediately and contact us.

Contact Information

For any questions or concerns regarding payments, billing, or this Payment Policy, please contact us:

Orolatino

Email: info@allorolatino.com

Phone: +1 4049829138

Address: 4166 Buford Hwy NE, Atlanta, GA 30345, United States

Business Hours: Monday - Sunday, 11:00 AM - 7:30 PM

Policy Updates

We may update this Payment Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

If you have any questions about changes to this policy, please contact us.

By completing a purchase on www.allorolatino.com, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy.